Terms & Conditions

These Terms & Conditions govern your use of Infinity Naturals’ website — https://infinitynaturals.shop.
By accessing this website or placing an order, you agree to abide by all terms, policies, and conditions outlined here. These terms take precedence over any other terms sent with an order. Infinity Naturals, managed by PUREX INGREDIENTS, reserves the right to modify these terms or the website at any time without prior notice. Please review them carefully before using our services.

1. Website Use & Acceptance of Terms

By using our website, placing an order, or submitting a purchase request, you acknowledge and agree to be legally bound by the Terms & Conditions of infinitynaturals.shop. These terms override any other terms submitted with your order. Infinity Naturals reserves the right to revise these terms and modify the website at any time without prior notice.

2. Copyright & Trademark Notice

This website is owned and operated by Infinity Naturals. All website content—including text, design, images, logos, icons, graphics, videos, and layout—is the exclusive property of Infinity Naturals or its content suppliers and is protected by copyright, trademark, and other applicable laws.

You may use this site solely to browse or make purchases. You may not reproduce, republish, modify, distribute, or reuse any material without written permission. Unauthorized use may result in legal action.

All trademarks, service marks, and logos displayed on this site are the property of Infinity Naturals, unless otherwise noted. Use of any brand element without written consent is strictly prohibited.

3. Product Disclaimer & Limitation of Liability

All products sold via infinitynaturals.shop are subject to a limited 15-day defect warranty from the date of purchase (if applicable), excluding user-related damages. While we aim for accuracy and safety, Infinity Naturals disclaims all warranties, express or implied, including those of merchantability or fitness for a specific purpose.

Our liability, if any, is limited to the purchase price of the product. Under no circumstances shall Infinity Naturals, its team, or affiliates be held liable for any direct, indirect, incidental, special, or consequential damages arising from use of the site or products.

4. Errors in Pricing or Product Information

In the event a product is listed with incorrect information or pricing due to typographical errors or supplier updates, we reserve the right to cancel or refuse any such order, even if the order has been confirmed or payment processed. If your payment has been charged, we will refund the amount to your account as soon as possible.

5. External Links Disclaimer

Our website may contain links to third-party websites. Infinity Naturals is not responsible for the content, functionality, or policies of these external sites. We recommend reviewing their terms and privacy policies before engaging.

6. Order Policy & Right to Refuse

Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to accept or reject any order, reduce order quantities, or require verification at our discretion. We may cancel orders without prior notice, particularly for bulk or suspicious purchases.

For out-of-stock or discontinued items, we may offer a replacement with similar or higher-value products at no additional cost.

7. Return & Refund Policy

Our products are crafted with the highest standards and care. Due to the sensitive nature of health and wellness items, we do not accept returns for any shipped products.

If your item arrives damaged due to transit, contact us within 48 hours of delivery at info@infinitynaturals.shop with photographic evidence. Based on the investigation, we may offer a replacement or partial refund at our discretion.

We encourage responsible buying behavior and thorough review of all product details before purchase.

8. Jurisdiction

All disputes arising out of your use of this site or purchases from Infinity Naturals will be governed by Indian laws and subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

We also reserve the right to seek injunctive or legal relief to protect our intellectual property or proprietary information.

9. Medical & Health Disclaimer

The content on this site is provided for general information and educational purposes only and is not a substitute for medical advice or treatment.

Our products have not been evaluated by the Food & Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare professional before using any supplement or product.

10. Shipping Policy

  • ₹50 INR is charged per order as a flat shipping fee.

  • Orders are shipped within 24–48 hours and typically delivered within 3–7 business days.

  • Delivery may be delayed due to unforeseen logistics issues, including weather or pandemics.

  • Orders are currently shipped only within India.

  • If your tracking status shows "Delivered" but you haven’t received the package, please wait 24 hours and then contact us.

11. Privacy Policy Overview

Your privacy is important to us. This policy outlines how we collect and use your information:

A. Information Collection

We may collect your name, email, phone number, postal address, or other personal details to process orders or inquiries. By providing your number, you consent to receive automated marketing messages. Message/data rates may apply. You can opt out at any time.

B. Cookies & Tracking

We use cookies to improve user experience and track visitor interactions anonymously. These may be shared in aggregate with third-party analytics providers, but will not include any personally identifiable information.

C. Google Analytics

Our website uses Google Analytics to understand visitor behavior. This includes features like Display Advertising and Demographic Reporting. You may opt out using the Google Analytics Opt-Out Browser Add-On.

D. Data Security

We protect your personal data using secure systems and limit access only to authorized personnel.

E. Sharing of Information

We do not sell your personal data. We may only share it with legal authorities or anti-fraud organizations when required by law or to prevent unauthorized transactions.

Contact Information

Infinity Naturals (handled by PUREX INGREDIENTS)

📍 Plot No 34, Ground Floor, Sai Krishna Industrial, Near Dwarkesh Industrial, Umra-Velanja Road, Hazira Highway, Surat, Gujarat, India – 394130
✉ Email: info@infinitynaturals.shop
📞 Phone: +91 87996 11672