Refund and Returns Policy

Infinity Naturals
📧 Email: info@infinitynaturals.shop

Returns

At Infinity Naturals, we are committed to delivering quality products that prioritize your health and well-being. While we do not accept product returns, we do accommodate replacement requests in rare and valid cases.

You may request a replacement if:

  1. You received the wrong product

  2. The package has missing items

  3. The product delivered is damaged or expired

  4. The product does not match the description on our website

Steps to request a replacement:

  • Email us at info@infinitynaturals.shop within 24 hours of delivery.

  • Include a snapshot and unboxing video clearly showing the issue.

  • Our team may ask for additional information to verify the claim.

Once verified, we will process a free replacement or, if necessary, a reimbursement within 14 working days. The customer will not incur any cancellation or refund fees.

Cancellation Policy

Orders can be cancelled before dispatch from our warehouse.

  • If your order has already been shipped at the time of your cancellation request, we will be unable to cancel it.

  • Please contact us promptly at info@infinitynaturals.shop to raise a cancellation request.

Infinity Naturals reserves the right to accept or reject cancellation requests at its discretion. The customer agrees not to dispute decisions made by us regarding cancellations.

Refunds

If a refund is approved:

  • You will be notified via WhatsApp, email, or SMS once the refund has been initiated.

  • A Refund Reference ID will be provided.

  • Refunds usually reflect in your original payment method within 5–7 business days of processing.

Important Notes

  • Each of our products is carefully packaged, never reused, and undergoes strict quality checks before shipment.

  • If your package appears damaged due to courier handling, please contact us immediately. We will assess such cases individually and determine if a resolution is possible.

  • Customers are encouraged to review product details carefully before placing an order to ensure responsible buying behavior.

We are here to support your wellness journey with the highest standards of product quality and customer care.

Contact Us

Infinity Naturals
📧 Email: info@infinitynaturals.shop
📍 Plot No 34, Ground Floor, Sai Krishna Industrial, Near Dwarkesh Industrial, Umra-Velanja Road, Hazira Highway, Surat, Gujarat, India - 394130